Crown9 takes your privacy seriously. This document explains in detail how we collect, use, store, and protect your personal data in accordance with the Malaysia Personal Data Protection Act (PDPA) 2010.
Six core principles that shape how Crown9 manages and protects the personal data of every member.
All data transmitted between your device and crown9's servers is protected with 256-bit SSL encryption — the same standard used by leading banking institutions. No one can intercept or read your data in transit.
Access to member personal data at Crown9 is granted only to staff who genuinely require it to perform their duties. All access is logged and monitored, and Crown9 staff are bound by strict confidentiality obligations.
Crown9 has never and will never sell, rent, or share your personal data with third parties for marketing purposes without your explicit consent. Your data is only used for purposes you agreed to at the time of registration.
All of crown9's data processing operations are conducted in accordance with Malaysia's Personal Data Protection Act (PDPA) 2010. This means your rights as a data subject are protected and respected at all times.
Your personal data is stored on servers protected with high-level encryption, multi-layered firewalls, and intrusion detection systems operating 24/7. Data backups are performed regularly to prevent data loss.
As a crown9 member, you have full rights to access, correct, delete or transfer your personal data. Data rights requests are processed within 14 business days, with no hidden charges.
Welcome to the crown9 Privacy Policy. crown9 ("We", "Platform") is fully committed to protecting the privacy and security of personal data belonging to all members and users of our platform. This Privacy Policy transparently explains how we collect, use, store, disclose and protect your personal information when you use the crown9.pro website, the crown9 mobile app and all related services.
This policy is designed to fully comply with Malaysia Personal Data Protection Act (PDPA) 2010 and international data protection best practices. By registering for or continuing to use the crown9 platform, you confirm that you have read and understood this Privacy Policy.
Crown9 only collects personal data that is strictly necessary to provide our services effectively. The following are the categories of data we collect:
| Data Category | Example Information | Primary Purpose |
|---|---|---|
| Identity Data | Full name, ID card number, date of birth | Identity verification (KYC), legal compliance |
| Contact Data | Phone number, email address, residential address | Account communications, password recovery |
| Financial Data | Payment method details, transaction records | Deposit and withdrawal processing |
| Technical Data | IP address, device type, browser, operating system | Account security, fraud detection |
| Gaming Data | Betting history, game preferences, play patterns | Responsible gaming monitoring, service improvement |
| Cookie Data | Session cookies, user preference cookies | User experience, platform analytics |
We do not collect sensitive personal data such as health information, political views, or religious beliefs unless specifically required for legal compliance and with your explicit consent.
Crown9 uses the personal data collected for the following purposes, all of which have a solid legal basis under Malaysia's PDPA:
Crown9 does not sell your personal data to third parties under any circumstances. However, there are limited situations where we may share your information with carefully selected third parties:
All third parties that receive your data from crown9 are bound by strict data protection agreements. They are only permitted to use your data for the specific agreed purposes and may not use it for any other reason.
Crown9 employs comprehensive technical and organisational security measures to protect your personal data from unauthorised access, loss, destruction, or accidental disclosure.
Regarding retention periods, Crown9 retains your personal data for as long as your account is active and for the required period following account closure to fulfil our legal obligations:
When data is no longer required, Crown9 will securely delete or anonymise it to ensure it cannot be recovered.
Crown9 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage cookie settings through your web browser settings. However, disabling certain cookies may affect the functionality and user experience of the Crown9 platform.
Under Malaysia's PDPA and data protection best practices, you have the following rights regarding your personal data held by Crown9:
You have the right to request a copy of the personal data we hold about you. Requests will be processed within 14 business days.
If your data is inaccurate or incomplete, you have the right to request crown9 to correct it promptly.
In certain circumstances, you may request the deletion of your personal data, subject to our legal obligations.
You may object to the processing of your data for direct marketing purposes at any time, with immediate effect.
You have the right to receive your personal data in a machine-readable format for transfer to another service provider.
In certain circumstances, you may request that Crown9 restrict how we process your data while an issue is being resolved.
To exercise any of the above rights, please contact the crown9 privacy team by email at [email protected] or via 24/7 Live Chat. We will respond to your request within 14 business days.
The crown9 platform is strictly for individuals aged 18 and above. We do not knowingly target, collect or process personal data from minors. If we discover that a child's personal data has been collected without valid parental or guardian consent, we will immediately delete that data and close the account in question.
If you believe your child has registered with crown9 without your knowledge, please contact our support team immediately at [email protected] and we will take prompt action.
In the course of its operations, Crown9 may need to transfer your personal data to servers or service partners located outside Malaysia. Any such data transfer will be carried out with appropriate safeguards in place, including:
Crown9 ensures that all cross-border data transfers comply with Malaysia's PDPA requirements and do not reduce the level of protection your data enjoys.
Crown9 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform improvements. You will be notified of any material changes via:
We recommend that you review this page periodically to stay informed about how Crown9 protects your personal data. Continued use of the Crown9 platform after any policy changes are published constitutes your acceptance of the updated policy.
If you have any questions, concerns or complaints about how crown9 handles your personal data, or if you wish to exercise any of your privacy rights, please contact us through the following channels:
The crown9 privacy team will respond to all privacy-related enquiries within 14 business days. For complaints that cannot be resolved internally, you have the right to lodge a complaint with Department of Personal Data Protection (JPDP) Malaysia as the relevant regulatory authority.
The most frequently asked questions about how crown9 manages and protects members' personal data.
Your privacy is our priority. Register with crown9 confidently — an online gaming platform that protects your data to the highest security standards and operates in full compliance with Malaysian law.
By registering, you agree to the Terms and Conditions and Privacy Policy Crown9.